Transforming Long-Term Care

Long-term care has gained importance in the past few years because of the growing aged population and the rising costs associated with eldercare. By 2050, 1/5 of the world’s population will be aged 60 or over, and 80% of the world’s aged will be in developing countries.

Challenges faced by Long term care facilities today:

• Costs of Providing Care — Burgeoning costs associated with increasing healthcare needs and pricing pressures
• Staff Productivity — Need for smarter solutions for simplified and automated processes to boost staff productivity and reduce safety risks
• Care Quality — The low availability of skilled staff and financial pressures together lower the quality of care delivered
• Operational Inefficiency — Waste of time and resources due to increasingly complex administrative tasks along with the documentation and paperwork associated with care delivery
• Resident Retention — Care quality issues and rising healthcare costs leading to loss of patient trust in their care providers

Solution Requirements

Long-term care is typically provided by different types of facilities and in various contexts, such as home-based care, nursing homes, senior day care centers, resident care centers and retirement villages. Key requirements across these business scenarios include:

• Core management functions — Including pre-admission management of enquiries, quotes, counselling sessions, pre-admission assessments and financial planning
• Resident Management functions — That digitize the process from referrals and admissions to discharge and other related activities
• Care management capabilities — To automate activities related to nursing, medication management, reminders and periodic assessments. The configurability of such a solution is critical for successful implementation and adaptation to care protocols
• Finance and administration systems — Including billing and collections. Critical to success here are capabilities for handling subsidies with connection to government systems.
• Inventory management modules — To handle all aspects of purchasing, stocking with digitized barcodes and tags to manage resources efficiently

Business Impact

Such a solution can bring significant benefits to long-term care operators.

• 40% improvement in time and effort needed to generate and manage bills and invoices
• Modular offering: Fit the needs of different departments (from small to large network hospitals)
• 80-90% improvement in accuracy and effort for medication administration
• 30-40% improvement in reimbursement processes and interfaces with government systems