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Toll Features

Features to enhance your call handling

Know about all the features you get with Perennial

Choose your business number

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Virtual number

Add multiple phone numbers at the backend of a centralized business number.

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Toll-free number

Let your customers call you for free and increase your brand recognizability.

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Vanity numbers

Increase your brand recall value with a phone number that is easy to remember.

Connect your callers to the right agent

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Call recording

Analyze your customer conversations to understand the requirements of your callers.

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Call tracking

Track and monitor all your business calls to ensure you do not miss any potential leads.

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Push reports

Get detailed analytical reports of your business calls via SMS and email.

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Live dashboard

Monitor the number of calls connected and missed by each department in your organization.

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Live call info

Get ongoing call details for each incoming phone call directly on the web panel.

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Performance reports

Analyze your daily call volume and measure performance of individual agents.

Connect your callers to the right agent

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Multi-level IVR

Customise your IVR and handle mulitple calls simultaneously.

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After hours call routing

Route calls to specific agents even after office hours and stay available 24*7.

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Live call transfer

Transfer ongoing calls without disconnecting them and enhance your callers’ experience.

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Voicemail facility

Let your callers leave their message in the voicemail when none of the agents are available.

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Intercom facility

Transfer calls to agents through extension dialing and improve your internal communication.

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Call forwarding

Forward business calls instantly to reduce the waiting time of your callers.

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Sticky agent

Assign callers to specific agents to resolve their queries instantly.

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Data export

Export log data to analyze the call performance of your agents on calls.

Additional features

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Notifications

Get notified about important updates to improve your business’s internal communication.

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CRM integration

Integrate your existing CRM with Perennial to access your call logs from one place.

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SSL security

Secure communications between the web browser and server through data encryption.

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Conversation notes

Add notes while talking to a customer. Ensure you do not miss any important information.

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Block callers

Weed out unnecessary callers or contacts by blocking them directly from the web panel.

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API integration

Integrate your application via Perennial public API to pull the data that you require.

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Click to call

Make outbound calls directly from the web panel to follow up with your missed calls.

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On-hold Music

Keep your callers entertained while you are forwarding or transferring their call to agents.

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Role-based panel

Assign each pro user with a distinct role to enable and disable certain permissions.

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Custom sender id

Send messages to your customers using your business name to increase brand awareness.

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Custom main greeting

Greet your callers with a welcome message to personalize their on-call experience.

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Existing phone

Receive customer calls on your existing mobile phones and landline devices to save cost.