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Customer Support
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Know about all the features you get with Perennial
Add multiple phone numbers at the backend of a centralized business number.
Let your customers call you for free and increase your brand recognizability.
Increase your brand recall value with a phone number that is easy to remember.
Analyze your customer conversations to understand the requirements of your callers.
Track and monitor all your business calls to ensure you do not miss any potential leads.
Get detailed analytical reports of your business calls via SMS and email.
Monitor the number of calls connected and missed by each department in your organization.
Get ongoing call details for each incoming phone call directly on the web panel.
Analyze your daily call volume and measure performance of individual agents.
Customise your IVR and handle mulitple calls simultaneously.
Route calls to specific agents even after office hours and stay available 24*7.
Transfer ongoing calls without disconnecting them and enhance your callers’ experience.
Let your callers leave their message in the voicemail when none of the agents are available.
Transfer calls to agents through extension dialing and improve your internal communication.
Forward business calls instantly to reduce the waiting time of your callers.
Assign callers to specific agents to resolve their queries instantly.
Export log data to analyze the call performance of your agents on calls.
Get notified about important updates to improve your business’s internal communication.
Integrate your existing CRM with Perennial to access your call logs from one place.
Secure communications between the web browser and server through data encryption.
Add notes while talking to a customer. Ensure you do not miss any important information.
Weed out unnecessary callers or contacts by blocking them directly from the web panel.
Integrate your application via Perennial public API to pull the data that you require.
Make outbound calls directly from the web panel to follow up with your missed calls.
Keep your callers entertained while you are forwarding or transferring their call to agents.
Assign each pro user with a distinct role to enable and disable certain permissions.
Send messages to your customers using your business name to increase brand awareness.
Greet your callers with a welcome message to personalize their on-call experience.
Receive customer calls on your existing mobile phones and landline devices to save cost.
